Central Workshops (Rear of NatWest Bank) Off Longworth Rd Horwich Bolton BL6 7DB Co# 3310342 Vat# GB678519090 ICO Certificate# ZA719191 0845 838 0700 (+44)1204 468295 Returns & Refunds Policy Armaplate UK Ltd are keen to provide a customer-friendly Returns Policy relating to online purchases (Distance Selling). The rules of our policy do not alter your statutory consumer rights. We provide the following information to make the returns process simple and easy to follow… • Cooling off period: Customers have 14 days to cancel an order and request a refund. • A Return Request must be initiated by contacting the sales department by emailing sales@armaplate.com or by phoning 01204 468 295. • Return period: Customers have an additional 14 days to return the item after requesting a cancellation. • Return shipping: If the item is being returned due to a fault or manufacturing defect, Armaplate will reimburse postage costs. If the item is being returned because the buyer has simply changed their mind or because they purchased in error, then the buyer must pay for the return postage. Returned items must be in the original packing, undamaged and unused! • Refund time: Armaplate will refund the customer within 14 days of receiving the returned item in undamaged and unused condition. • Refund method: The business may offer a refund via cash, credit card or bank transfer. Privacy Policy This website is operated by Armaplate UK Ltd. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about: Who we are, How and why we collect, store, use and share personal information, Your rights in relation to your personal information, and How to contact us and supervisory authorities in the event that you have a complaint. Who we are Armaplate UK Limited ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws. The personal information we collect and use We collect the following personal information that you provide to us: Names Addresses Email address Telephone numbers Vehicle registration data Some examples of when we collect this information include (when registering as a customer) : Signing up to our newsletter, Requesting further information. Personal information you provide about third parties If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you: Shall consent on their behalf to the processing of their personal data; Shall receive any data protection notices on their behalf; and Shall consent on their behalf to the transfer of their personal data abroad.Monitoring and recording communications We may monitor communications such as emails and telephone calls for the following purposes: Quality Assurance, Training, Fraud Prevention, Compliance. Cookies and similar technologies A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website. For example we may use cookies to monitor and/or collect the following information: Traffic data This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually. In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you. On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result. For further information on our use of cookies, please see our Website cookie policy. How we use your personal information We collect information about our users for the following purposes: Identify you and manage any accounts you have with us, Process your order, Conduct research, Statistical analysis and behavioural analysis, Carry out customer profiling and Analyse your purchasing preferences. Who your information may be shared with Law enforcement agencies in connection with any investigation to help prevent unlawful activity We will not share you personal information with any other 3rd parties. Marketing We would like to send you information about Products, Services, Offers, Competitions And our business which may be of interest to you. Such information could be sent by Post, Email, Telephone, Text message Or automated call. We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below. Whether personal information has to be provided by you, and if so why No personal information has to be provided by you to us at any time. How long your personal information will be kept We will hold your personal information for the following periods: Email address - kept indefinitely or until the user unsubscribes. These periods are no longer than necessary in each case. Consequence of our use of your personal information The consequence to you of our use of your personal information is: We will make a decision about whether you qualify for trade prices. Keeping your information secure We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We will also use technological and organisation measures to keep your information secure. These measures may include the following examples: user account access is controlled by a unique username and password; all data is stored on secure server. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below. Transfers of your information out of the EEA We will not transfer your personal information outside of the EEA at any time. What rights do you have? Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to: Fair processing of information and transparency over how we use your use personal information access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address Require us to correct any mistakes in your information which we hold Require the erasure of personal information concerning you in certain situations Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations Object at any time to processing of personal information concerning you for direct marketing Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you Object in certain other situations to our continued processing of your personal information Otherwise restrict our processing of your personal information in certain circumstances Claim compensation for damages caused by our breach of any data protection laws For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (GDPR) How to complain We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted on telephone: 0303 123 1113. Changes to the Privacy Policy This privacy policy was published on 20/02/2023 and last updated on 20/02/2023. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by: By email, if you have opted in to receive emails. By a notice in the news section of the website. Contacting us If you have any questions about this policy or the information we hold about you, please contact us by: E-mail: info@armaplate.com Post: Armaplate UK Ltd, Central Workshops Off Longworth Rd Horwich BL6 7DB Or Telephone: 0845 838 0700 Calls will be answered at the following times: Monday - Thursday 9am to 5pm Friday 9am to 4pm Saturday Closed Sunday Closed We may record calls for quality and training purposes COOKIE POLICY What is a cookie? A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include Web beacons, Action tags, local shared objects ('flash cookies') And single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website. For example we may use cookies to monitor and/or collect the following information: Traffic data This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually. In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you. On the first occasion that you use our site, we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result. Cookies used on this site The cookies on this site aren't used to identify you personally. They pose no security or virus risk to your computer. Some cookies ‘expire’ immediately after you close your browser tab or window. Below are examples of cookies used on this site. Consent cookie You may see a pop-up message about cookies when you visit this site. If you agree to accept cookies, we will store a cookie so that your computer knows you’ve seen the pop-up message and knows not to show it again. Of course, you can still make full use of the site if you specifically choose to delete or not to accept the cookie. Necessary or session cookies These cookies are essential to enable you to move around the website and use its features, such as when you add items to a shopping cart. We don’t have to ask for your explicit consent to use these cookies as these are necessary to run the website. These cookies expire when you close your browser. TERMS OF WEBSITE USE PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.armaplate.com, whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site. Other Applicable Terms These terms of use refer to the following additional terms, which also apply to your use of our site: Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy. Our Cookie Policy, which sets out information about the cookies on our site. All of the above policies and terms can be found on our site. Information About Us www.armaplate.com is a site owned and operated by Armaplate UK Ltd (“We”). We are registered in England and Wales under company number 04838956 and have our registered office at Central Workshops, Off Longworth Rd, Horwich, BL6 7DB United Kingdom. Our main trading address is Armaplate UK Ltd, Central Workshops, Off Longworth Rd, Horwich, BL6 7DB, United Kingdom. Our VAT number is GB 678519090. We are a limited company; Registered Company Number : 3310342 Changes to these terms We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. Changes to our site We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions. Accessing our site Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Your account and Password If you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. Intellectual property rights and confidentiality We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No reliance on information The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. Limitation of our liability Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: Use of, or inability to use, our site; or Use of or reliance on any content displayed on our site. If you are a business user, please note that in particular, we will not be liable for: Loss of profits, sales, business, or revenue; Business interruption; Loss of anticipated savings; Loss of business opportunity, goodwill or reputation; or Any indirect or consequential loss or damage. If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply as set out on our site from time to time. Uploading content to our site Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy. The views expressed by other users on our site do not represent our views or values. Viruses We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under theComputer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. Linking to our site You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use. If you wish to make any use of content on our site other than that set out above, please contact Third party links and resources in our site Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. Applicable law If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non- exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. *LIFETIME GUARANTEES Some of our products are advertised with a “LifeTime Guarantee”. Conditions apply. The first condition is that the product is still part of the current Armaplate Portfolio. If the product has been discontinued (and there’s no other updated version of it), the the guarantee ends with the end of manufacturing. “LifeTime Guarantee” refers to the lifetime of ownership of the vehicle to which the product was originally fitted to. Any “LifeTime Guarantee” must be registered within the first SEVEN DAYS of purchase (invoice date). If you believe that the products may be installed much later than the purchase date, your should still complete the registration process within the 7 days specified. Products must be installed by an Armaplate approved fitter. “LifeTime Guarantee” registration MUST include a copy of the purchase invoice and the registration number of the vehicle which the product will be used with. If the product is to be used with mulitple vehicles, then only one vehicle can be registered and the guarantee will become void when the registered vehicle has been sold, stolen, lost or otherwise rendered unavailable. Register your product by contacting sales@armaplate.com and include the following information… 1.Your Name & Address 2.Contact Telephone Number 3.Your Vehicle Make & Model 4.Your Vehicle Registration Mark 5.Product Purchased 5a. KEY NUMBER (if keys are supplied) 6.Where you purchased the product 7.Attach a copy of your purchase invoice (must be within the time restraints mentioned above) NOTE : We do not accept Telephone Registrations. In the event of a Claim, a dated Crime Reference Number relating to the theft-attack must be provided. We reserve the right to request photographic evidence of the theft-attack and may ask to see the vehicle V5C. Claims must be made within 7 days of the actual crime. Without all of the above conditions being met, the guarantee will be void - without exceptions. The “LifeTime Guarantee” refers solely to the supply of a replacement product should it become damaged or stolen during a theft-attack and does not include cover for any other losses, including damage to the vehicle, loss of the vehicle, loss of vehicle components, loss of business, or any other perceived loss or damage. The guarantee does not cover the cost of installing the replacement Armaplate product. The cost of delivering replacement products must be borne by the claimant. Armaplate UK Ltd reserve the right to request proof of ownership of the registered vehicle at the time of any claims. This guarantee does not impact your Statutory Rights. ARMAPLATE UK LTD, Central Workshops, Off Longworth Rd, Horwich, BL6 7DB. Co # 3310342 Vat # GB678519090